In General

STore Policy

These terms of use (“Terms”) tell you the rules for using www.apparelxchange.co.uk (our “Site”). Please read them carefully.

By using our Site, you accept these Terms and you agree to comply with them. If you do not agree to these Terms, do not use our Site.


We may amend these Terms from time to time. We will notify you of any material amendments. Every time you wish to use our Site, please check these Terms.
 

Other terms that may apply to you

OTHER TERMS THAT MAY APPLY TO YOU  
The following additional terms also apply to your use of our Site:

  • Our Terms of Sale, sets out everything you need to know about buying from us. This is embedded below.

  • Our Refunds and Returns Policy sets out everything you need to know if you want to return an item to us.

  • Our Privacy Policy explains how we process any personal data you provide to us. By using our Site, you consent to such processing.
     

Who we are and how to contact us

ApparelXchange is operated by ApparelXchange C.I.C (“We” / “Us”). We are a Community Interest Company registered in Scotland with company number SC and have our registered office, 70 Terregles Drive, Glasgow G414RN and main trading address at 47 Haggs Road G414AR. To contact us, please email izzie@apparelxchange.co.uk.

 

We may suspend or withdraw our site

Our Site is provided on an ‘as-is basis.’ We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons.

 

Site security and viruses

We do not guarantee that our Site will be secure or free from bugs or viruses. You should use your own virus protection software. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attack our Site in any way or attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.

LINKING TO OUR SITE 

You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site in any website that is not owned by you. If you wish to link to or make any use of content on our Site other than that set out above, please contact izzie@apparelxchange.co.uk

Intellectual Property

The intellectual property rights in our Site and in all content made available to you through it are the sole property of  ApparelXchange C.I.C. All such rights are reserved by ApparelXchange C.I.C. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site, nor may you use any such content in connection with any business or commercial enterprise.

Limitation of liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  


This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
The scope of our liability to you will differ depending on whether or not you make any purchases through the Site.  Please see our Terms of Sale  for further details of our liability to you.


Please note that we only provide the Site to you for your domestic and private use. You agree not to use our Site for any business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

Which country's laws apply to any disputes

These Terms, their subject matter and their formation, are governed by Scottish law. You and we both agree that we will both first attempt to settle any dispute by negotiating in good faith, failing which the courts of Scotland will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, Wales or England you may also bring proceedings in those nations.
 

ApparelXchange’s Terms of Sale

These are the terms on which we sell pre-worn school uniform and children’s clothing to you (‘Terms’). Please read these Terms carefully before you place any orders. By placing an order with us you agree to accept these Terms. These Terms do not affect your statutory rights.

In order to for us to process your order, we will need to process certain of your personal data.  We respect your privacy and will do so in accordance with our Privacy Policy, which is incorporated by reference into these Terms.

 

ApparelXchange is operated by ApparelXchange C.I.C (“We” / “Us”). We are a Community Interest Company registered in Scotland with company number SC and have our registered office, 70 Terregles Drive, Glasgow G414RN and main trading address at 47 Haggs Road G414AR.
 

About us

To contact us, please email izzie@apparelxchange.co.uk.
 

How to contact us

Our products

All items shown on the ApparelXchange website, unless otherwise mentioned, are nearly new and pre-worn i.e. second hand. We hand check all our items to ensure at a high level of quality and condition.


Items may vary slightly from their pictures. The images of the items on our website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of an item. Your item may therefore vary slightly from those images. We will not be responsible or liable for any differences between an image and an actual item.


 

Pricing

Currency. All prices are in GBP / £ sterling.
VAT. Our items are not subject to VAT.
Price errors. We try to ensure that our items are correctly priced. It is possible however that, despite our efforts, an item may occasionally be incorrectly priced. If an item’s correct price at your order date is lower than the stated price, we will charge the lower amount. If an item’s correct price at your order date is higher than the stated price, we will contact you before we process your order.
 

Orders

  • You may only place an order with us if you are 18 or over.
    Please take the time to read and check your order at each step of the order process.

  • Order confirmation. After you have placed your order, you will receive an order confirmation setting out details of your items and the expected delivery time.

  • Acceptance of your order. Our acceptance of your order will take place when we email you this order confirmation, at which point a contract will come into existence between us.
    If we cannot accept your order. If we are unable to accept your order (this might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the item or because we are unable to meet a delivery deadline), we will email you and we will not charge you for the item(s).

  • Incorrect order information. We will not be responsible for any loss or damage you may experience if you provide incorrect information during the order process and this leads to the wrong items being delivered or your items being sent to the wrong address.

  • We can accept sales from the UK and abroad.focus sales in the UK. If you live outside of the UK, please contact us by email to progress any sales and the cost of packaging.
     

Payment

The total amount in your basket must be paid upon ordering.
We accept payment with:
Credit or debit card (Visa or MasterCard) or
PayPal



 

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any associated delay or non-delivery.  

 

Delivery

  • Items will be delivered by Royal Mail to the address provided by you on your order form.

  • Delivery costs. Postage fees are not included on the initial order page but will be displayed and added to your order before you make payment and confirm your order.

  • For large orders above 2 kg, we reserve the right to apply the appropriate delivery costs whether that is within the UK or globally.

  • Delivery time. We will let you know the estimated delivery time for your item during the order process.

  • If you are not at home when the item is delivered. If no one is available to take delivery and the item cannot be posted through your letterbox, Royal Mail will leave you a note informing you of how to rearrange delivery or collect the item from a local depot.

  • Faulty items. ApparelXchange will carefully package all orders to ensure safe delivery. Please check the condition of your item when it arrives. If there is a fault with an item as result of the delivery process, please contact us at: izzie@apparelxchange.co.uk as soon as possible.

  • Delayed deliveries. If delivery of your item is delayed, email us at izzie@aparelxchange.co.uk and we will contact Royal Mail to help locate it. However, we will not be responsible for delivering an item late or not delivering part of an order if the delay is caused by you not giving us the information we need within a reasonable time of us asking for it.

  • Delays outside of our control. If delivery of your item is delayed by an event outside of our reasonable control, we will contact you as soon as possible and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us if you would like a refund for any items you have paid for but not received.

  • When we may refuse to make a delivery. We may refuse to deliver an item to you if:

  • You do not make any payment to us when it is due and you still do not make payment within 5 working days of us reminding you that payment is due;

  • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with an item; or

  • You do not, within a reasonable time, allow us to deliver an item to you.

  • In any of those circumstances, we will refund any money you have paid in advance for items we have not delivered to you but we may deduct reasonable compensation for the net costs we will incur as a result of your actions.


 

If you change your mind about ordering from us.

If you change your mind about ordering an item from us, please contact us  at: izzie@apparelxchange.co.uk.  If possible, please provide your order number, name, address, and details of your order.
If you change your mind about ordering an item from us for any reason after the item has been dispatched to you or after you have received it, you must return the item to us. You must post it back to us at ApparelXchange C.I.C, 47 Haggs Road, Glasgow G41 4RN. Please email us at izzie@apparelchange.co.uk.
 


 

Problem with an item?

If you have a question or complaint about an item, please contact us at: izzie@apparelchange.co.uk. 

  • You have a legal right to reject an item / not proceed with your order in certain circumstances. For example, if:

  • Your item is faulty or mis-described;

  • We delivered your item late;

  • You have changed your mind about the item;

  • We have told you about an upcoming change to these Terms our Returns Policy or our Privacy Policy which you do not agree to;

  • We have told you about an error in the price or description of an item you have ordered and you do not wish to proceed with your order;

  • There is a risk that delivery of an item may be significantly delayed because of events outside of our control;

  • We have suspended deliveries for technical reasons, or notify you we are going to suspend deliveries for technical reasons, in each case for a period of more than 7 days; or

  • Because of something we have done wrong.

  • For more information, including details of when your refund will be made, of when delivery charges will be deducted from returns and of which items we cannot accept as returns, please see our Returns Policy.

  • OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of that failure or of our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are not responsible for any loss or damage that is not foreseeable.

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights including the right to receive items which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. However, to the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to items you order from us.

  • We are not liable for business losses. We only supply items for domestic and private use. If you use our items for any commercial, business or re-sale purpose we will have no liability to you for, without limitation, any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • OTHER IMPORTANT TERMS 

  • When you become responsible for the goods. An item will be your responsibility from the time we deliver the item to the address you gave us.

  • When you own goods. You own an item once we have received payment in full.

  • Nobody else has any rights under this contract. This contract is between you and us. No other person will be able to enforce any of its Terms. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these Terms.

  • Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by Scottish law and you can bring legal proceedings in respect of the items in the Scottish courts. If you live in England, Wales, Northern Ireland, you can bring legal proceedings in respect of the items in either the Scottish or the other nations courts.

Visit ApparelXchange

Shop: St Enoch Centre

Opening times

Wed  10am - 5pm

Thur 10am - 5pm

Fri    10am - 5pm

Sat   10am - 5pm

© 2018 by ApparelXchange C.I.C, SC 583287

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Credits

All Illustrations by Ruth Craddock

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